Frequently Asked Questions
Everything you need to know before you hit the pitch.
Are your soccer jerseys and gear authentic?
Yes, all our products are 100% authentic and sourced directly from official brand manufacturers and licensed distributors.
How long does shipping take for customized kits?
Customized jerseys with player names or personal printing typically require an additional 3-5 business days for processing before being shipped.
What is your return policy on footwear?
We offer a 30-day return policy on all cleats and shoes, provided they are in brand-new condition, unworn outdoors, and in their original packaging.
Do you offer international shipping?
Yes, Soccer Store ships worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
How do I know which size to order?
We provide a detailed size guide on every product page. Since fit can vary between brands like Adidas, Nike, and Puma, we recommend checking the specific measurements provided.
Can I cancel an order after it has been placed?
Orders can be canceled within 1 hour of placement. After that, the order enters our fulfillment process and cannot be modified or stopped.